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Healthcare firm maximizes cloud efficiency with minimal headcount

RapidScale provided AWS expertise, simplifying their complex cloud environment and meeting HITRUST and other compliance requirements.

Overview

Faced with a lean IT team and the need for 24/7/365 infrastructure support, this large healthcare insurance firm turned to RapidScale to transform its Amazon Web Services (AWS) environment into a secure, compliant, and fully managed cloud operation, all without increasing its internal headcount.  

Outcomes that matter

By engaging RapidScale, the healthcare insurance firm achieved measurable operational, financial, and compliance benefits: 

  • Reduced Costs and Staffing Needs –  Eliminated the need to recruit and train additional in-house cloud and security personnel, resulting in substantial cost savings. 
  • Improved Compliance and Risk Posture – RapidScale’s security suite and MDR services ensured the AWS environment consistently met HITRUST and HIPAA requirements, reducing audit preparation time and mitigating risk exposure.
  • Enhanced Operational Efficiency –  Automated patching, proactive monitoring, and 24/7/365 NOC coverage freed the internal IT team to focus on innovation and strategic initiatives rather than routine maintenance.
  • Superior Support Experience – RapidScale’s responsive, highly skilled support team resolved tickets faster and delivered a measurable improvement in end-user satisfaction and overall service quality.
RapidScale Solutions:
Cloud
Vertical:

Professional services

Business Size:

Large Enterprise

Challenge:

This firm’s internal IT team lacked the AWS expertise and staffing needed to manage a complex cloud environment. With critical infrastructure requiring 24/7/365 availability, they needed a partner who could act as an extension of their team. Other pain points included:  

  • Transitioning from a poorly supported previous provider
  • Maintaining HITRUST compliance in a public cloud environment 
  • Needing to meet additional security and regulatory standards 
  • IT leadership needed to offload operational burden to focus on strategic, revenue-generating projects 

The challenge

This firm’s internal IT team lacked the AWS expertise and staffing needed to manage a complex cloud environment. With critical infrastructure requiring 24/7/365 availability, they needed a partner who could act as an extension of their team. Other pain points included:  

  • Transitioning from a poorly supported previous provider
  • Maintaining HITRUST compliance in a public cloud environment 
  • Needing to meet additional security and regulatory standards 
  • IT leadership needed to offload operational burden to focus on strategic, revenue-generating projects 

The solution

RapidScale partnered with the healthcare insurance firm to deliver a fully managed, secure cloud environment designed specifically for the stringent requirements of the healthcare industry. The solution addressed the organization’s need for agility, compliance, and operational resilience: 

  • AWS Cloud Operations  
  • Enterprise-Grade Security Suite 
  • 24/7/365 Network Operations Center (NOC)
This combination allowed the healthcare insurer to offload the complexity of cloud management while retaining full visibility and control over its environment. 

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