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Richland Parish (Delhi) Hospital elevates patient care by strengthening resiliency

RapidScale delivers the right infrastructure, security, and support so the organization can focus on what matters most: patient care.

Overview

Richland Parish (Delhi) Hospital is a rural healthcare facility that transformed its IT operations, improved cybersecurity, and enhanced patient care by partnering with RapidScale for connectivity, managed network, and security.

Located in Delhi, Louisiana, Richland Parish Hospital has served Northeast Louisiana since 1936. What began as a small clinic has grown into a full-service hospital district with six locations, providing critical healthcare services to rural communities.

Outcomes that matter

  • Cyber resilience: Network and security solutions provided automation, secure infrastructure, a smaller attack surface, and less risk for end-user accidents.

  • Operational efficiency: Better EHR performance enabled faster charting, improving patient outcomes and clinician experience.

  • Compliance and continuity: Richland met advanced HIPAA compliance with security solutions, including file encryption, BYOD controls, and secure file sharing capabilities.

  • Quality patient care: Systems now work as intended to provide consistent and positive patient experiences, ensuring staff can access EHR resources and communicate continually with patients.

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RapidScale Solutions:
Cyber resiliency
Vertical:

Healthcare

Business Size:

Medium enterprise

The Challenge

As the hospital expanded, a resilient IT infrastructure was needed to keep operations running smoothly and ensure quality patient experiences. Key challenges included:

Cybersecurity Vulnerabilities: The hospital had fragmented security tools and dashboards, which were difficult to manage and didn’t provide comprehensive coverage. Richland also wanted to reduce downtime and overall risk through 24/7 active monitoring and response.

Network Outages & Poor Performance: Consistently experienced network outages, latency issues, and subpar performance with electronic health record (EHR) systems, desktop environment, and communication resources, impacting clinician experience and patient care.

Limited IT Resources: As a rural healthcare facility, the hospital’s limited IT team was stretched thin managing complex systems with a limited budget.

Compliance pressure: Richland needed to meet advanced HIPAA requirements, insurance requirements, and protect patient data.

Cost Efficiencies: Budget was limited and solutions needed to bring high value to the associated cost.

The challenge

As the hospital expanded, a resilient IT infrastructure was needed to keep operations running smoothly and ensure quality patient experiences. Key challenges included:

  • Cybersecurity vulnerabilities: The hospital had fragmented security tools and dashboards, which were difficult to manage and didn’t provide comprehensive coverage. 

  • Network outages and poor performance: Consistently experienced network outages, latency issues, and subpar performance with electronic health record (EHR) systems, desktop environment, and communication resources, impacting clinician experience and patient care.

  • Limited IT resources: As a rural healthcare facility, the hospital’s limited IT team was stretched thin managing complex systems with a limited budget.

  • Compliance pressure: Richland needed to meet advanced HIPAA requirements, insurance requirements, and protect patient data.

The solution

Richland Parish Hospital partnered with RapidScale to implement a comprehensive, co-managed IT solution tailored to the needs of rural healthcare. The solution included:

Network modernization: SD-WAN delivered greater connection stability and redundancy, 24/7/365 NOC services and seamless failover with merged connections. In addition, Internet circuits and VoIP improved speed, support, and resolved hardware limitations.

Security transformation: A Fortinet-based solution that included managed firewall and network configuration eliminated manual failover issues and misconfigurations, and improved reliability and performance. Email security reduced phishing and suspicious emails with robust message filtering, while protecting communications with secure messaging and auto-encryption features.

Managed detection and response (MDR): Delivers 24/7/365 threat detection, monitoring, and remediation to proactively combat evolving cyber threats and potential breaches. Endpoint Detection and Response (EDR) delivers antivirus software, visibility, and policy enforcement, drastically reducing endpoint risk.

Operational support: 24/7/365 Network Operations Center (NOC) and Security Operations Center (SOC) provide around-the-clock monitoring and remediation of network and cyber issues.

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