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Short-term loan company transforms infrastructure for resiliency and growth

RapidScale provided scalability and flexibility for this client's IT infrastructure and centralized connectivity for multiple locations.

Overview

This financial company serves the community as a short-term lender, providing customers with low-interest rate loans. With over a decade of expertise in the financial services industry, their simple business model delivers a signature loan product that is unique to its customers.

Outcomes that matter

With help from their technology advisor and RapidScale, the client gained more visibility, better reporting, and tighter controls of their network. RapidScale's ability to effectively manage software patches and updates eliminated the client's burden of managing mundane IT activities and allowed them to focus on more strategic business projects.

This entire solution, which consolidated the client's expensive MPLS network and eliminated rising costs from an inflated MSP contract, now waves them $30,000/month. Cost savings aside, they now receive more bandwidth, better connectivity, and superior customer experience. 

RapidScale Solutions:
CloudCyber Resiliency
Vertical:

Financial services

Business Size:

Medium enterprise

The challenge

This company faced significant IT challenges with a small internal team and an unreliable managed service provider (MSP).

  • Outdated systems: Their MSP pushed obsolete equipment and was unresponsive during critical issues.
  • Service gaps: Their other locations suffered from slow support, latency, frequent app downtime, and poor user experience.
  • Resource drain: Day-to-day IT tasks left the in-house team unable to focus on strategic projects.
  • Compliance risks: The company needed centralized management for compliance, identity controls, data leak prevention, and security.

A scalable, secure, cloud solution became essential.

Outcomes that matter

RapidScale helped onPhase gain significant cost reductions and projected annual savings, and a stronger client experience by removing direct OCR interaction. onPhase acheived faster processing, real-time data access, and a foundation for future innovation across additional document types and a broader data lake initiative.  

  • 88% cost reduction in invoice processing
  • $1.5 million projected annual savings 
  • 10x scale in capacity and capability improvement 
  • Better decision-making through faster processing and real-time data access  
  • Expanded roadmap for insurance claims, mortgage applications, and centralized data visibility 

The solution

RapidScale's Private Cloud and storage offerings, which included Infrastructure as a Service (IaaS) provided a customized solution that delivered comprehensive day-to-day IT management while hosting and managing data applications in a centralized environment. Cloud backup provided reliable, secure, and efficient backup of important company data. The disaster recovery solution also brought high availability and redundancy that assuaged company leadership concerns around downtime and data loss. 

RapidScale's SD-WAN solution mitigated the company's pain points around latency between multiple locations and enabled intelligent quality of service routing to prioritize the company's network traffic. 

Case Study

Learn how RapidScale helped
 a fast-growing mortgage brokerage double their loan volume, cut manual work by 85%, improve data security, 
 and innovate with AI

Explore onPhase Case Study
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