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SERVPRO modernizes with RapidScale on AWS to launch Workcenter 2.0

With RapidScale, SERVPRO to migrated more than 250 applications to Amazon Web Services (AWS) within nine months, achieved a 100% uptime by leveraging a fully-automated disaster recovery environment, and gained a scalable, cloud-native foundation for future innovation.

Overview

SERVPRO, one of the nation’s leading fire and water cleanup and restoration companies, partnered with RapidScale and AWS to modernize its legacy IT infrastructure and build Workcenter 2.0, a next-generation enterprise resource planning (ERP) platform supporting over 1,700 franchises across the U.S. and Canada. Workcenter manages work orders, scheduling, tracking, project management, and other critical functions that are essential for operating its business.

Outcomes that matter

The collaboration enabled SERVPRO to migrate more than 250 applications to Amazon Web Services (AWS) within nine months, achieve a 100% uptime by leveraging a fully-automated disaster recovery environment, and deliver a scalable, cloud-native foundation for future innovation.

  • Migrated over 250 applications to AWS in under nine months using fully automated CI/CD pipelines.
  • 100% uptime in its multi-region disaster recovery environment, ensuring uninterrupted operations 
 and franchise support.
  • Significant cost savings in Microsoft licensing fees by database replatforming and decommissioning on-premises data centers, which eliminated colocation expenses.
  • Improved scalability and speed, enabling faster deployment of new franchise tools and capabilities.
  • Enhanced visibility and monitoring through AWS CloudWatch and APM dashboards, reducing remediation timelines and improving overall site reliability.
  • Increased security posture with centralized identity management, multi-account governance, and integrated compliance controls.
SERVPRO_Logo copy
RapidScale Solutions:
CloudApplication
Vertical:

Consumer services

Business Size:

Large enterprise

Outcomes that matter

Through its partnership with RapidScale and AWS, SERVPRO achieved measurable business outcomes:

  • Migrated over 250 applications to AWS in under nine months using fully automated CI/CD pipelines.
  • 100% uptime in its multi-region disaster recovery environment, ensuring uninterrupted operations 
 and franchise support.
  • Significant cost savings in Microsoft licensing fees by database replatforming and decommissioning on-premises data centers, which eliminated colocation expenses.
  • Improved scalability and speed, enabling faster deployment of new franchise tools and capabilities.
  • Enhanced visibility and monitoring through AWS CloudWatch and APM dashboards, reducing remediation timelines and improving overall site reliability.
  • Increased security posture with centralized identity management, multi-account governance, and integrated compliance controls.

These results positioned SERVPRO to better serve its nationwide network of franchises with the agility 
and reliability needed for modern operations.

The challenge

As SERVPRO continued to expand its national footprint, the company’s on-premises and colocated data centers were reaching their limits.

  • Capacity and performance issues slowed application delivery and impacted franchise operations.
  • The legacy environment was vulnerable to outages, which put them at risk for lost revenue.
  • High maintenance and increased colocation costs made it difficult to scale or deploy new systems efficiently.
  • Limited automation and technical debt from outdated Windows 2008 servers created operational risk and compliance challenges.
  • The company’s primary ERP system, which managed work orders, scheduling, and project tracking for every franchise, was outdated and unable to support the speed and flexibility SERVPRO needed to scale and serve customers effectively.

Recognizing the need for modernization, SERVPRO set out to rebuild its critical systems in the cloud, maintaining compliance while improving performance and enabling the faster delivery of new capabilities.

 

The solution

SERVPRO and RapidScale designed and built Workcenter 2.0, creating a net-new application that combined the functionality of Workcenter 1.0 and Xactware’s Restoration Manager, a secondary tool they purchased to compensate for Workcenter’s deficiencies. The RapidScale team also architected a modern, multi-account AWS landing zone that serves as the operational backbone for SERVPRO’s nationwide franchise network. The landing zone features a hybrid networking solution, providing seamless connectivity between their data center and AWS, with centralized
authentication in AWS and remote user support. This created a scalable foundation to house the entire IT estate.

The RapidScale team advised SERVPRO to migrate and modernize its entire datacenter footprint for cost and
operational efficiency. In addition, RapidScale delivered reliability, disaster recovery, and improved performance while ensuring compliance.

Key components of RapidScale’s solution included:

  • AWS Control Tower architecture to centralize authentication, networking, and compliance management across all environments.
  • AWS Single Sign-On and Active Directory integration to provide secure, role-based access for developers and franchise users.
  • Hybrid connectivity through AWS Transit Gateway, AWS Direct Connect, and Site-to-Site VPN for seamless integration between data centers and cloud resources.
  • Automated infrastructure delivery using Infrastructure as Code (IaC) built with AWS CloudFormation and AWS Cloud Development Kit (CDK).
  • CI/CD pipelines to automate image baking, domain join, and deployment, eliminating manual provisioning and accelerating rollout of new applications.
  • Data modernization to migrate databases from Microsoft SQL Server to Amazon Aurora for improved performance, scalability, reliability, and cost efficiency.
  • AWS CloudWatch and Application Performance Monitoring (APM) dashboards provided enhanced visibility and monitoring, reducing remediation timelines and improving overall site reliability.
  • Multi-regional DR environment, ensuring they met their 100% uptime SLA, which was crucial for managing and servicing their customers 24/7/365 during real-life disasters.

This end-to-end transformation created a resilient, scalable, and secure platform that serves as the foundation for ongoing innovation. Post migration, RapidScale now delivers full lifecycle management of its entire  AWS ecosystem in a 24/7 capacity, ensuring it’s always up and available for its customers.

Case Study

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 a fast-growing mortgage brokerage double their loan volume, cut manual work by 85%, improve data security, 
 and innovate with AI

Explore onPhase Case Study
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