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RapidScale powers digital transformation for healthcare consulting firm

Wide breadth of cloud and security solutions meet compliance, secure end points and enables the business to focus on growth and strategy.

Overview

This Colorado-based consulting firm delivers financial services to healthcare institutions in its communities. Some of their services include compensation valuation, compliance, audit and risk management, operations, strategy, and cost reduction. There is only one IT professional who supports the company’s 60 internal employees and 40 independent contractors.

Outcomes that matter

Together with a trusted advisor, RapidScale conducted a Total Cost of Ownership (TCO) analysis, which highlighted ROI and cost savings. The analysis compared the company’s existing licensing and system costs to RapidScale’s cloud-based expenses, showcasing how the traditional on-premises setup was causing potential revenue loss. Therefore, the IT director was losing potential revenue because he was spending more time and money on break/fix rather than on potential customer acquisition. The company was extremely impressed with the value that was revealed.

RapidScale's ability to take over the company's IT operations, providing managed cloud services, while still giving them control and visibility into their environment was a key differentiator. Out of all the competitors in the deal, RapidScale was the only cloud provider that didn't require the company to hire an MSP to manage its solutions. RapidScale's end-to-end solution and end-user support became a true extension of the organization's IT team, which allowed the IT director to sell more and focus on growing the business.

Additionally, the trusted advisor and the company were impressed by the wide range of services that RapidScale had to offer. RapidScale's dedicated teams of certified engineers and support technicians enabled the company to confidently rely on RapidScale to keep business up and running.

RapidScale Solutions:
Digital workplaceCloudCyber resiliency
Vertical:

Healthcare

Business Size:

Large enterprise

Outcomes that matter

 

Why They Chose RapidScale: A key advantage was the trusted advisor’s Total Cost of Ownership (TCO) analysis, which highlighted ROI and cost savings. The analysis compared the company’s existing licensing and system costs to RapidScale’s cloud-based expenses, showcasing how the traditional on-premises setup was causing potential revenue loss. Therefore, the IT director was losing potential revenue because he was spending more time and money on break/fix rather than potential customer acquisition. The company was extremely impressed because other competitors in the deal couldn't show this type of value.

Another differentiator was RapidScale's ability to take over the company's IT operations while still giving them control and visibility into their environment. Out of all the competitors in the deal, RapidScale was the only cloud provider that didn't require the company to hire an MSP to manage its solutions. RapidScale's end-to-end solution and RapidReponse Support became a true extension of the organization's IT team, which allowed the IT director to sell more and focus on growing the business.

Lastly, a significant differentiator was RapidScale’s ability to provide other cloud services than just Desktop as a Service. Many of the competitors had limited expertise in other cloud solutions and failed to offer solutions for security. The trusted advisor and the company were impressed by the wide range of services that RapidScale had to offer. In addition, dedicated teams of certified engineers and support technicians enabled the company to confidently rely on RapidScale to keep business up and running.

The challenge

The company faced three major challenges: meeting compliance requirements and security audits, ensuring secure application access for 40 remote contractors, and building an IT infrastructure that better supported business operations. The IT director wanted to shift focus from time-consuming maintenance tasks to driving business growth by transforming IT into a profit center.

The solution

Together, the trusted advisor and RapidScale delivered a comprehensive Private Cloud solution to the company that included virtual desktops, Infrastructure as a Service (IaaS), Backup as a Service (BaaS), managed Microsoft 365, remote monitoring, and cloud security. Without needing any extensive hardware, RapidScale's DaaS solution enabled a more productive mobile workforce by allowing independent contractors to access their desktop environment on their devices more securely. IaaS virtualized the company's servers, enhanced IT performance, and centralized server management. Since securing company information was a critical part of the business, BaaS was a pertinent solution that helped the company meet its retention policies and compliance guidelines. Furthermore, the organization received a managed Microsoft 365 solution that came with professional services and end-user support for all 100 employees. The remote monitoring solution helped the IT director track all activities occurring in different branches and alerted administrators of any unusual behavior. Lastly, RapidScale's security portfolio, which was a significant driver in the deal, provided the company firewalls, multifactor authentication, and robust security tools that tied the rest of the products together.

The company appreciated how RapidScale’s cost-effective solution eliminated the need for additional hires while ensuring compliance. Managed cloud solutions streamlined operations and simplified employee onboarding, driving efficiency across the organization.

Case Study

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