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FLX Recover launches to help airlines assist disrupted passengers faster and at scale
LISBON, Portugal – October 13, 2026 – Accelya, a global leader in airline software, today announced FLX Recover, an agentic AI-powered solution designed to help airlines assist disrupted passengers faster, more intelligently and at scale.
Powered by FLX AIViator and built on Amazon Web Services (AWS) using Amazon Bedrock AgentCore, FLX Recover was engineered with RapidScale, a leading provider of enterprise managed and professional services, to bring production-grade agentic AI into airline operations. Accelya provides airline intelligence and orchestration, AWS the cloud and agentic AI foundation, and RapidScale the specialist engineering expertise to bring the solution into production at airline scale.
When a flight is delayed, cancelled or rescheduled, airlines face complex decisions across operations, commercial teams and customer service. FLX Recover assesses disruption impact, prioritizes passengers, evaluates and coordinates actions across reaccommodation, passenger care, communications and downstream financial workflows.
“Disruption is a critical moment in an airline’s relationship with its customers," said Sam Gilliland, CEO at Accelya. "The challenge isn’t simply finding a recovery option; it’s making the right decision quickly and consistently across thousands of passenger circumstances, then carrying it through."
Together, Accelya and its partners bring complementary capabilities that allow FLX Recover to use agentic AI to transform secure, scalable operations across complex airline technology environments.
Agentic AI creates value when it delivers measurable business outcomes inside real-world operations," said Duane Barnes, CEO at RapidScale. "By combining Accelya's airline expertise with RapidScale's innovative capabilities and AWS technology, FLX Recover materializes a complex vision into a secure, production-ready solution. The result is faster disruption recovery, less manual effort and more consistent passenger experiences, while giving airlines the governance and control they need to operate at scale.”
FLX Recover is available now from Accelya and will also be available through the AWS Marketplace.
About Accelya:
Accelya is a global leader in airline software, powering over 200 airlines with an open, modular platform that enables them to drive growth, enhance customer experiences, and take control of their retailing. Our FLX ONE platform empowers airlines to transform across Offer, Order, Settlement, and Delivery (OOSD), in line with IATA’s standards for modern retailing.
With a cloud-native infrastructure powered by AWS, Accelya processes more than 9 trillion unique offers annually, and settles over $100 billion annually. Our solutions span the entire retail lifecycle, both above and below the wing, giving airlines the flexibility, performance, scalability, and reliability they need.
Backed by 40 years of industry expertise, long-term support from Vista Equity Partners, and 2,900 employees across 10 global offices, Accelya has the scale and proven track record to meet the evolving needs of the airline industry.
For more information, visit the Accelya Website.
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About RapidScale:
RapidScale empowers business innovation through secure, scalable cloud solutions, driven by exceptional talent. We deliver managed, professional and advisory services across private, public and hybrid environments, enabling mid-market and enterprise organizations to extend their technology reach, activate change and accelerate growth. Whether hosted, on-premises, or hybrid, our solutions are designed to meet the needs of our clients’ business outcomes—not just their infrastructure needs—ensuring each solution is bespoke, unbiased and precisely aligned with client goals.
As an Elite VCSP Partner with Broadcom VMware, AWS Premier Partner, Microsoft Azure Expert MSP, and certified Google Cloud Partner, RapidScale transforms complexity into agility. Our services span the full cloud lifecycle, from strategy to execution, with embedded cyber resiliency and AI-powered data insights that protect today’s operations and enable tomorrow’s competitive edge.
RapidScale is part of Spectrum. Spectrum provides a broad commercial solutions portfolio, including advanced cloud, managed IT and fiber-based network solutions that create connected environments, enhance hospitality experiences, and support business applications nationwide.
RapidScale Media Contact:
Kinsey Brown, Corporate Marketing
kinsey.brown@rapidscale.com
